Privacy Policy

Who we are

Oz Timber Floor is a Sydney flooring supplier and installer. The website supports product and range browsing, supply-only enquiries, stock enquiries, supply + install enquiries, site visit enquiries and general contact forms.

You can contact Oz Timber Floor by phone on 0435 496 975 or 0434 882 699, or by email at info@oztimberfloor.com.au.

Information we collect

We may collect your name, phone number, email address, suburb, project address or project location, approximate floor area, product, range or colour interests, supply-only or supply + install enquiry details, current floor condition and messages submitted through forms.

If you choose to provide them, we may also receive photos, floor plans, quote documents, measurements or other files that help us understand the flooring project. Website usage information such as browser, device, pages visited, cookies and analytics data may also be collected where those tools are used.

How we collect information

Information may be collected through contact forms, product and range enquiry forms, email, phone, SMS, files or photos you send, analytics or cookies, and normal communication records connected with your enquiry or job.

Why we use information

We use information to respond to enquiries, prepare quotes or product advice, check stock, batch, lead time or supplier availability, arrange site visits or installation planning, assess project suitability, preparation needs, access and timing, communicate about the enquiry or job, improve the website and product pages, maintain business records and comply with legal or accounting obligations.

Photos, floor plans and quote documents

You may voluntarily send photos, floor plans, measurements or quote documents so Oz Timber Floor can understand the project. Please avoid sending unnecessary sensitive information or documents that are not relevant to the flooring enquiry.

Sharing information

We may share information where reasonably needed with staff or team members, installers or subcontractors, suppliers or distributors, delivery or logistics providers, IT, hosting, form, email, analytics or CRM providers, professional advisers, regulators or authorities where legally required.

Oz Timber Floor does not sell personal information.

Overseas and cloud services

Some third-party technology providers may store or process information outside Australia. Oz Timber Floor takes reasonable steps to use reputable service providers.

Marketing communications

You may receive follow-up communication about your enquiry. Marketing messages are only sent where permitted, and you can unsubscribe or opt out of marketing communications. Transactional or job-related messages may still be sent where necessary.

Cookies and analytics

The website may use cookies or analytics to understand site performance and improve customer experience. You can disable cookies in your browser settings, although some website features may not work perfectly without them.

Data security

Oz Timber Floor takes reasonable steps to protect personal information. No internet transmission or cloud service can be guaranteed completely secure, so please avoid sending unnecessary sensitive details.

Data retention

Information is kept only as long as reasonably needed for enquiries, quotes, jobs, warranty and administration records, legal or accounting obligations, or dispute management.

Access, correction and privacy questions

You can contact Oz Timber Floor to request access to personal information, ask for correction, or raise a privacy question.

Complaints

If you have a privacy concern, please contact Oz Timber Floor first so we can try to resolve it. If the matter is not resolved, you may contact the relevant Australian privacy regulator where applicable.

Changes to this policy

Oz Timber Floor may update this Privacy Policy from time to time. The latest version will be published on this page.