Flooring FAQs for supply, preparation and installation

Yes. Send a supply-only enquiry with the product or range, quantity or approximate area, suburb and timing. Stock, current product details and the next supply step can then be confirmed.

Check the subfloor before installation dates are locked in, especially after old flooring is removed, on uneven slabs or where the selected product needs a flat substrate.

No. The catalogue is enquiry-based. You can request a supply price, request supply and installation, check stock or ask about a product before ordering.

Yes. Builder and commercial enquiries can include product supply, floor preparation, staged delivery, access requirements, installation scheduling and handover details.

Confirm furniture movement, access, parking, lift or strata rules, other trades and whether existing flooring must be removed. The exact preparation depends on the product and site.

Timing depends on the area, product, access, removal work, subfloor condition and whether levelling or moisture-related preparation is needed. Share those details so the sequence can be assessed.

Sometimes, but an exact match depends on the product, colour, batch, age and whether replacement boards are still available. Send photos and any product details before assuming a match is possible.

Include the suburb, approximate area, current floor, preferred product or material, access details, timing and whether you need supply-only, preparation or installation. Photos or plans are useful when available.

Not every first enquiry needs one. Photos, plans and measurements can help with an initial review, but site conditions may need to be checked before product quantities, preparation and installation scope are finalised.

Use the care guidance supplied for the selected product, clean spills promptly and avoid unsuitable cleaners or excessive moisture. Confirm the current manufacturer care instructions before use.

Yes, but sequencing matters. Wet trades, painting, cabinetry, floor preparation, delivery access and protection of the finished floor should be coordinated before the installation date.

Tell us which colours you’re considering when you enquire. If we arrange a site visit for your quote, we can bring available samples so you can compare them in your own light. Confirm stock, batch and appearance before ordering.

Removal and stripping can be discussed with the installation enquiry. The existing material, adhesive, disposal access and condition of the exposed subfloor can affect the scope.

Apartment work may be possible, but strata rules, acoustic requirements, lift access, delivery times and approved underlay or installation systems should be confirmed early.

The team can check current stock and discuss alternatives, but a different colour or range should not be presented as an exact replacement. Samples and current specifications should be reviewed before changing products.